Shipping/Returns/Repairs

 

REGULAR SHIPPING

$11.95 Flat Ground Shipping On Every Order*!

We ship from Las Vegas, Nevada. Ground Shipping will take 5-7 business days to the east coast.

Most west coast orders arrive within 3 days if ground shipping is selected. 

We ship items the same business day (Monday through Friday) they are ordered if ordered before 1:00pm Pacific time.

Next Day Air orders shipped on Friday will not arrive until the following Monday. 

UPS does NOT deliver on Saturday or Sunday.  Business days are Monday through Friday.  Saturday and Sunday should not be counted when calculating shipping transit times.

Orders placed between Friday evening through Sunday will be shipped on the following Monday.  We use UPS for all shipments (with the exception of some watch strap orders).

Orders $100 and over will receive FREE USPS Shipping (2-10 days) for orders shipping within the United States.

There will be a shipping fee for certain watch strap orders.  See total in the cart. 

*Flat rate shipping is for domestic USA only.

 

INTERNATIONAL SHIPPING (OUTSIDE US)

International Shipping:  All local taxes and duty for international orders are the responsibility of the customer.

Unfortunately, we have absolutely no control over how much duty and taxes are charged to the customer once the item enters the country. 

"Withdraw from Contract" button available for EU customers only to cancel orders within 14 days.

 

RETURNS

Watches may be returned within 30 days of item receipt.  
 
Ship items back to the address below in new, unused condition. Be sure to include a copy of your order or a note with your Name, address and phone number.
Returns are at the expense of the customer.
 
Universal Watch Co., Inc.
Attn: 40Nine
4520 South Hualapai Way
Suite 106
Las Vegas NV 89147

 

Shipping fees are non-refundable for returns and/or exchanges.

 

FINAL SALE ITEMS: Items marked "FINAL SALE" and/or "DISCONTINUED" cannot be returned and are considered a final sale.

Exchanges:
If you would like to order something else, please submit a new order on 40nine.com or call us at 800.360.2586 and we'll be happy to place a new order for your exchange items. You can also request an exchange with your return package - just include the item number, size, and color.

 

REPAIRS

 

40Nine watches are backed by a 2-year warranty on the movement of the watch.  The warranty does not cover normal day-to-day wear or the strap. The warranty covers all defects.  If you are experiencing an issue with your watch you can send it to the address below or call us at 800-360-2586 with any questions.  When shipping your watch, we recommend shipping it via trackable service.  Please include a note describing the issue, along with your return address and phone number.

Out of consideration to our staff, please thoroughly clean your watch before sending it to us.  


Battery Replacement:
Please refrain from changing the battery in your 40Nine watch yourself.  You may either bring it to a local reputable jeweler who can properly seal the case back to its original position after the battery is changed.  You may also send the watch to us for battery replacement. There is a $10 charge for each battery replacement and $12 charge for return shipping back to you. Please include your contact information so we may call you for a credit card or include a check made out to UWC:

UWC
Attn: Repairs

4520 South Hualapai Way
Suite 106
Las Vegas NV 89147