Shipping & Returns

IMPORTANT SHIPPING INFORMATION DURING THE HOLIDAYS


During the holiday season and any time during the winter season, shipments may be delayed by UPS and USPS due to weather and volume.  We will ship out items using the shipping method chosen at checkout, however, we cannot guarantee any delivery times during the holiday season.  Items are shipped out the same business day they are ordered.  We ship items Monday through Friday, 8:30am to 3:30pm Pacific time.  Items ordered over the weekend are shipped the following Monday.  Saturdays are not counted as "business days" with UPS.

*If you order on Friday, December 20th, before 3:30pm PT, your watch will go out the same day by the shipping method you choose at checkout.  Next Day Air will go out via UPS and will arrive Monday, December 23rd.  2nd Day Air will arrive Tuesday, December 24th and Priority Mail will arrive either Monday, December 23rd or Tuesday, December 24th. 

 


We are not responsible for any shipping delays UPS and/or USPS may experience due to weather or volume during the holidays.  We cannot explicitly guarantee delivery before Christmas.

 

SHIPPING

$8.95 Flat Ground Shipping On Every Order*!


We ship from Las Vegas, Nevada. Ground Shipping will take 5-7 business days to the east coast.

Most west coast orders arrive within 3 days if ground shipping is selected. 

We ship items the same business day (Monday through Friday) they are ordered if ordered before 3:30pm Pacific time.

Next Day Air orders shipped on Friday will not arrive until the following Monday. 

UPS does NOT deliver on Saturday or Sunday.  Business days are Monday through Friday.  Saturday and Sunday should not be counted when calculating shipping transit times.

Orders placed between Friday evening through Sunday will be shipped on the following Monday.  We use UPS for all shipments (with the exception of some watch strap orders).

Orders $100 and over will receive FREE USPS Shipping (2-10 days)

International Shipping: $25 flat shipping for all orders.

All local taxes and duty for international orders are the responsibility of the customer.

There will be a shipping fee for certain watch strap orders.  See total in the cart. 

*Flat rate shipping is for domestic USA only.

 


RETURNS

Watches may be returned within 30 days of item receipt.  
 
Ship items back to the address below in new, unused condition. Be sure to include a copy of your order or a note with your Name, address and phone number.
Returns are at the expense of the customer.
 
Universal Watch Co., Inc.
Attn: 40Nine
9225 West Flamingo Road
suite 170
Las Vegas NV 89147

 

Shipping fees are non-refundable for returns and/or exchanges.

 

FINAL SALE ITEMS: Items marked "FINAL SALE" and/or "DISCONTINUED" cannot be returned and are considered a final sale.

Exchanges:
If you would like to order something else, please submit a new order on 40nine.com or call us at 800.360.2586 and we'll be happy to place a new order for your exchange items. You can also request an exchange with your return package - just include the item number, size, and color.

 


REPAIRS

40Nine watches are backed by a 2-year warranty on the movement of the watch.  The warranty does not cover normal day-to-day wear or the strap. The warranty covers all defects.  If you are experiencing an issue with your watch you can send it to the address below or call us at 800-360-2586 with any questions.  When shipping your watch, we recommend shipping it via trackable service.  Please include a note describing the issue, along with your return address and phone number.
 
Please refrain from changing the battery in your 40Nine watch yourself.  You may either bring it to a local reputable jeweler who can properly seal the case back to it's original position after the battery is changed.  You may also send the watch to us for battery replacement.

Please include a note describing the issue you are having with your watch and your return address, as well as your phone number in case we need to reach you.
If you are sending in a 40Nine watch for a battery change, please include a check for $10 made out to Universal Watch Co., Inc. or your contact information so we may call you for a credit card.  The $10 charge covers the return shipping.
Universal Watch Co., Inc.
Attn: 40Nine Repairs
9225 West Flamingo Road
suite 170
Las Vegas NV 89147